Shipping and Handling Policy
Petticoat Lane will NOT charge any customer with Hidden fees on their order. All fees and charges will be calculated and displayed after you have entered your shipping information. Please review the details of your order and inform us of any mistakes so that we can expedite the processing of your order.
Shipping Methods
- 7-14 business days for delivery
- International Shipping (Please read our International order policy)
Important: We do NOT accept any customer's own shipping account or any order.
All orders to be processed within approximately two BUSINESS days, provided the items are in stock and there are no problems with the payment verification. Petticoat Lane does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be shipped on the Next Monday.
In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.
Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we can not make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable. To CANCEL or MODIFY your order, please contact emma@petticoatlane.com.au BEFORE 2pm AEST.
If an item is in stock, it will be shipped within 2 days of payment. However, during busy periods such as sales or new range release this may take longer due to the large amounts of orders received. If the item is not in stock, you will be notified by email . If an item is sold out and is not available, you will not be charged for it and we will inform you via email. Please note that items are only shipped on weekdays, no items are sent out over weekends. Any sales received after 3pm (AEST) on Friday afternoons, Saturdays and Sundays will be processed and sent out on the following Monday.
Australian Orders
We ship within Australia using Express Australia Post Delivery service. Delivery to most areas in Australia is within 7-14 working days, but during busy periods allow up to 10 + working days. Delivery to some regional areas may also take longer than the usual 7 working days.
International Order Policy
We deliver to all countries. We prefer to ship with Austrlaia Post as it is a fully traceable and reliable express courier service. Delivery takes approximately 7-14 working days to arrive. Please note that once a parcel has been dispatched its delivery time is out of our control. Periodically your local customs office MAY hold deliveries for periods up to three weeks before the parcel is released for delivery to you. Unfortunately this is beyond our control. Please be aware that your local customs office will apply additional charges (Import tax & duties) to your goods upon arrival into your country. These charges are the responsibility of the purchaser. These charges must be paid in full by the recipient before the parcel will be released.
We are not able to provide destination country tax and duty charge if occurred.Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Petticoat Lane will NOT be responsible for any of the above Duties and Fees.
If the order arrives at your country and any of the following occur:
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package
Petticoat Lane reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund. We DO NOT accept any customer's own shipping method for any order.
